User Data Deletion

1. Scope of Data Deletion

Depending on your account type and role, a deletion request may cover:

• Account profile details (name, email, phone, login identifiers)
• App usage logs, device identifiers, and support communications tied to your user account
• Personal settings and preferences stored in Maxpro systems
• Location history or media uploads associated specifically with your user profile (where applicable)

Some business/operational records (for example orders, invoices, inventory movements, outlet history, or audit logs) may be retained by your employer/organization or by Maxpro where required for legal, accounting, security, or contractual obligations. In those cases we may anonymize or unlink your personal identifiers rather than erase entire business records.

2. If You Use Maxpro Through Your Employer

Many Maxpro app users are employees, agents, or distributors of a Maxpro customer organization. In that case, your organization typically controls workplace accounts and business data.

1. First contact your company administrator or IT/support team and ask them to deactivate or remove your user account in the Maxpro workspace.
2. If you still need Maxpro’s help after that, submit a deletion request using the steps below and include your company name.

3. How to Request Data Deletion

You can request deletion in any of the following ways:

Option A — Email request (recommended)

Send an email to helpdesk@maxproinfotech.com with the subject line “User Data Deletion Request” and include:

• Full name
• Email address and phone number linked to your Maxpro account
• App or product name (for example Rockey SFA, Rocket Sales Pharma, website account)
• Company / organization name (if applicable)
• Username or user ID (if known)
• A clear statement that you want your personal user data deleted

Option B — Contact form

Submit a request through our Contact Us page and mention Data Deletion Request in the message.

Option C — Phone

Call +254 786 658 200 and ask for assistance with a user data deletion request. We may still ask you to confirm by email for verification.

4. Verification

To protect users, we verify identity before processing deletion requests. We may ask you to confirm ownership of the account email, answer account-related questions, or coordinate with your organization administrator. We will not process requests we cannot reasonably verify.

5. What Happens After You Submit a Request

1. Acknowledgement: We confirm receipt of your request.
2. Review: We verify your identity and determine which data can be deleted, anonymized, or must be retained.
3. Action: We delete or anonymize eligible personal data from active systems.
4. Confirmation: We notify you when the request has been completed or explain any limitations.

We aim to complete verified deletion requests within 30 days. Complex cases involving organizational data or legal retention requirements may take longer; if so, we will keep you informed.

6. Data That May Be Retained

We may retain limited information when necessary to:

• Comply with law, regulation, tax, or audit requirements
• Resolve disputes, enforce agreements, or prevent fraud/abuse
• Maintain security logs and backups for a limited period
• Preserve business records that belong to a customer organization

Retained data is kept only as long as needed for those purposes and is protected in line with our Privacy Policy.

7. App Uninstall vs. Data Deletion

Uninstalling a Maxpro app from your device removes local app data on that device, but it does not automatically delete your account or server-side data. To delete account data from Maxpro systems, please submit a deletion request using this page.

8. Related Policies

• Privacy Policy — how we collect, use, disclose, and manage data
• Terms of Service — rules for using Maxpro apps and services

9. Contact for Data Deletion

• Maxpro Infotech Limited
• Email: helpdesk@maxproinfotech.com
• Phone: +254 786 658 200
• Address: Nairobi, Kenya

Email a Deletion Request