Find answers to common questions about our solutions and services
Maxpro Infotech specializes in building intelligent, practical, and scalable ICT solutions tailored for various businesses across the world. Our expertise spans sales force automation, distribution management, inventory control, security workforce management, B2B commerce, and AI-powered automation. We combine mobile technology, cloud capabilities, and deep business insights to deliver solutions that work in real African business environments.
We serve a diverse range of industries including FMCG, Pharmaceuticals, Distribution, Manufacturing, Security Services, Agrochemicals, Retail, Logistics, Hardware & Supplies, and B2B Service Providers. Our solutions are designed to adapt to the specific needs and challenges of each industry.
We serve businesses across 15+ African countries including Kenya, Tanzania, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, South Africa, Zambia, Zimbabwe, Malawi, Mozambique, Botswana, DRC, and Burundi. Our headquarters are in Nairobi, Kenya.
Our deep understanding of African market realities sets us apart. We build solutions that work in low-connectivity environments, integrate with local payment systems like M-Pesa, and address unique business challenges across the continent. With over a decade of experience and 500+ successful implementations, we combine global technology standards with local expertise.
We have expertise to implement our solution with speed & precision. After data collection we can implement solutions within 5 to 10 days.
Yes! Comprehensive training is included with all our solutions. We provide:
Our goal is to ensure your team is confident and proficient in using the system.
Absolutely. We have extensive experience in data migration from various systems. Our process includes:
We ensure zero data loss and minimal business disruption during the migration process.
Our solutions are highly customizable. We work with you to understand your unique requirements and can customize workflows, reports, interfaces, and integrations to match your business processes. Customization requests are assessed during the implementation planning phase.
Pricing varies based on the modules selected, number of users, and customization requirements. Please contact us for a detailed quote tailored to your needs.
No hidden costs. We provide transparent pricing that includes:
Optional add-ons (like premium support, advanced customizations, or additional integrations) are clearly outlined in your quotation.
The payment mode will be decided at the time of sharing the commercial proposal, based on mutual agreement.
We do not offer traditional free trials, as our solutions are already successfully deployed and delivering measurable results for our existing clients, giving us full confidence in their performance and reliability. Instead, we provide personalized product demonstrations and guided consultations to clearly show how our system aligns with your specific business needs and delivers tangible value.
Yes! Our mobile solutions are specifically designed to work offline, which is crucial for field teams in areas with limited connectivity. Data is stored locally on the device and automatically syncs when internet connection is restored. This ensures your business operations continue uninterrupted.
Absolutely! We have experience integrating with various systems including:
Our solutions use standard APIs and can be integrated with most modern business systems.
To ensure smooth and optimal performance, please make sure your system meets the following requirements:
Security is our top priority. Our platforms feature:
We offer comprehensive support including:
Our support response times are:
Resolution times vary based on issue complexity, but we work diligently to resolve all issues as quickly as possible.
Yes! We offer:
Some training services are included in your support package, while others may be available for an additional fee.
For cloud deployments, updates are managed by us with minimal disruption:
For on-premise deployments, we coordinate with your IT team and can perform updates remotely or on-site as needed.